References to “We”, “Us”, or “Our” in this privacy notice, mean the data controllers Inland Voyages Limited and Inland Voyages (Bookings) Limited, who determine how (and for what purposes) your personal data is used.
We need to use your personal data to give you the best possible onboard experience. When you book with Us, we need your personal data to deliver a great cruise vacation, for customer service purposes and where required by law
We are responsible for the personal data you provide to Us. We value the security of personal information and take measures to protect your personal information and data. Except as provided in this policy, we will not provide your personal information to third parties. will only share such personal data with Inland Voyages Ltd and Our Suppliers and Business Partners if We have a legitimate reason permitted by law, such as your consent
Collecting personal information
We may collect, store and use the following kinds of personal information:
Personal, contact, ID and payment details
Your full name and contact details (first name, middle name, last name, nickname, suffix, email address, phone number, postal address, country of residence, emergency contact details), age, date of birth, gender, passport details, photograph, video footage (including CCTV footage), visa details, dietary requirements, nationality, marital status, country of birth, payment card details and any publicly available content on social media platforms.
Sensitive personal data
We may collect details relating to your health or medical conditions, including details of any accessibility requirements, allergies, or other health-related requests. We also may collect details about allergies or other dietary requirements, which may potentially indicate your religion or beliefs
Your photograph and your image
We may collect a photograph of you during your cruise, this may be used for limited marketing use on our web platforms and social media.
Details of past and future bookings with Us (including booking ID, date of cruise, passengers on your booking, destination, duration, price paid, cabin information and the date of booking)
Your marketing and data processing preferences
Whether you want to receive marketing communications from Us and how you would like Us to contact you.
Technical information related to use of and visits to Our Digital Platforms
Details about the browser, device and internet connection that you use when you browse Our Digital Platforms, technical information, including your IP address, MAC address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. For example, Our Digital Platforms can tell whether you are using a mobile phone or a desktop computer. The full web addresses that you access, your path of clicks, through and from Our site (including date and time and whether you used a search engine), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call Our customer service number.
Our Digital Platforms store small text files on your device that identify your browser
Interactions with Our emails
We use elements embedded in Our emails (e.g., images and clear images) that let Us know whether you have opened or read an email. If you follow links in Our emails, We may also set cookies on your system if you have enabled cookies. This information also tells Us about your propensity to engage with Our emails.
How we collect your information
You provide some of these details to Us if you: - Book a cruise - Sign up to receive Our emails - Use, visit or interact with Our Digital Platforms, including Our social media accounts. - Contact us. - Tell Us about medical conditions when you book with Us. - Where you book with a travel partner, We may receive these details - If another person books a cruise or contacts Us on your behalf - We may also receive video footage of you if required - Open and interact with email that We have sent you, including opening an email (unless you have opted out). We compile information about how you interact with Our emails from Our profiling and personalized marketing activities
We compile this personal data from Our records when you book with Us. We also receive this personal data from Travel Agents if you book with them. We retain your personal data only for as long as necessary.
Acting on someone else’s behalf
If you give Us information about another person (or persons), such as another guest, We will understand this to mean that they have appointed and authorized you to act on their behalf, including multi-guest reservations such as a group booking or charter. This includes providing consent (to the extent this is required) to: • Us processing their personal data and • You receive any information protection notices on their behalf. We may ask you to provide evidence that you have been appointed and authorized to act on behalf of the other person (or persons)
Our Digital Platforms seek to promote Our cruise vacations for sale to adults. We do not knowingly solicit personal data from children, unless permitted by applicable law. If a parent or guardian becomes aware that his or her child has provided Us with information without their consent, he or she should contact Us using the contact details below. We will delete such information from Our files.
Using personal information
We are responsible for the personal data you provide to us and will only share such personal data with Inland Voyages Ltd, its subsidiaries and Our Suppliers and Business Partners if We have a legitimate reason permitted by law, such as your consent. All our website financial transactions are handled through our payment services provider, Barclaycard Business. How We use your personal data and who We share it with We use your personal data to: • Provide the best customer service possible. • Supply and deliver the services you purchased through our website • Manage your bookings and to provide the services you request before, during and after your cruise. • Send statements, invoices and payment reminders • To process payments and invoicing when you make a purchase through the Digital Platforms we will process your payment details to process the transaction. • Administer our website and business • Send you non-marketing commercial communications • Send you email notifications that you have specifically requested • Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter) • Send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications) • Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information) • Deal with enquiries and complaints made by or about you relating to our website • Improve the content and use of Our Digital Platforms, including keeping them secure and preventing fraud • Verify compliance with the terms and conditions governing the use of our website • Keep you safe. For example, we transfer a record of the personal data you provide during the booking process if during the cruise you require emergency assistance. • Manage your relationship with Us as a consumer and to deliver personalized service and to personalize the marketing communications that We send you. We also sometimes use your details to ask for feedback on Our services. • Comply with legal obligations • Manage business activities, including to assist with incident management and to enable Us to conduct reporting. Reports help Us to monitor Our performance and the performance of Our Suppliers. Additionally, We keep records to assist with any complaints you may have or in the event of a legal claim. We also process your feedback to improve Our products and services. • Verify compliance with the terms and conditions governing the use of our website
Disclosing personal information
Except as provided in this policy, we will not provide your personal information to third parties.
We may disclose your personal information to any of our employees, professional advisers, agents, suppliers or subcontractors, as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to any member of our group of companies (this means our subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
We may need to share or transfer your personal data outside of the EEA (including to the United States) Sometimes transferring your personal data outside the EEA will be necessary for Us to perform Our contract with you (e.g., to provide your cruise). We use the European Commission’s standard data protection clauses (also known as Model Clauses) to provide safeguards for your personal data that is transferred outside the EEA so you can rest assured that We seek to adhere to the strict European standards of data security and usage.
We may update this policy from time to time by publishing a new version on our website.
In the event We are involved in a merger, acquisition, or sale of all or a portion of Our assets, we aim to notify via email and/or in a prominent notice on Our Digital Platforms of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
Third party websites
Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties
You have the right to ask Us to: a. provide you with access to the personal data that we hold about you; b. correct your personal data; c. erase your personal data; d. restrict our processing of your personal data; e. object to our processing of your personal data; f. request that we move your personal data to another organization; or g. object specifically to us using your personal data for profiling for direct marketing purposes h. make a complaint about how We process your personal data to your data protection supervisory authority. Where you have specifically consented to Our use of your personal data, you have the right to withdraw that consent at any time. Please contact Us if you want to do this. See Our website for contact details.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Most web browsers have an option that allows you to turn off all cookies or have your computer inform you each time that a request to place a cookie is being made. If you turn cookies off (or refuse to accept a request to place a cookie), you may not have access to some features on Our websites and some of Our services, such as purchasing a cruise. We also might not be able to remember your preferences, including in relation to marketing materials on Our websites, without using cookies.
Hotel barge Luciole
Cruising since 1976
Phone: 00 44 1625 576880
From USA: 011 44 1625 576880
23 Adlington Road, Bollington
SK10 5JT England
1-2 Quai de la Republique, Auxerre
© Hotel Barge Luciole 2023